{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across United Kingdom on orders of GBP 75 or more; a flat GBP 25 delivery charge applies below that. Delivery normally takes 5 to 7 days.",
    "content": "Shipping and delivery Last updated 24 September 2026 United Kingdom delivery Allow 5 to 7 days for delivery. This is an estimate, not a guaranteed arrival date. Contact us if you need an item by a particular date. Delivery charges Standard delivery is free on orders of £75 or more after discounts. Below that amount, standard delivery is £25. Every current single-item listing qualifies for free standard delivery. Express shipping Express shipping is available for £25, including on orders that qualify for free standard shipping. An express arrival time is not guaranteed; contact us before ordering if timing matters. Tracking and parcels Tracking details are emailed when available after dispatch. An order may arrive in separate parcels. If your parcel is delayed, contact our team with your order reference. Where orders ship from Products are fulfilled by suppliers and may travel from an international location. Any applicable customs charges depend on the shipment and United Kingdom requirements. Please ask us before ordering if you need clarification. Shipping delays If we cannot ship within the promised time, we will explain the delay and offer you the choice of agreeing to a revised shipping date or cancelling the unshipped order for a prompt full refund. Voluntary cancellation fees do not apply to this refund. Delivery concerns Contact us about a missing or damaged delivery. Nothing in this policy limits remedies available under the applicable consumer protection laws.",
    "url": "https://eyemassager.co/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from receiving the product under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. Your statutory rights for faulty or misdescribed goods are unaffected.",
    "content": "Refunds and returns Last updated 24 September 2026 If something is wrong If an item is faulty, damaged, not as described or fails a consumer guarantee, contact us. We will provide the remedy required by the applicable consumer protection laws. Our voluntary return deadline and fees do not limit these statutory rights. Change of mind The store offers a voluntary 15-day return window from receiving the product for unused items in their original condition and packaging, with every inclusion returned and proof of purchase. Contact us for the correct return address before sending anything. You pay return postage for change-of-mind returns. We do not deduct a packing or handling fee. Contact us before sending your parcel so we can confirm the return instructions. Changing or cancelling an order Contact us within 12 hours if you need a change or cancellation. Cancellation may no longer be possible after packing or dispatch starts. We do not charge a cancellation processing fee. Your statutory rights are unaffected. Refund processing Returns are inspected on arrival. We aim to process an agreed refund within 24 to 48 hours after receiving the item. Funds normally go back to the original payment method; provider processing times can vary. Store credit is available only if you request it.",
    "url": "https://eyemassager.co/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Eye Massager Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This policy explains how Eye Massager Company, a division of Caruso Consulting Co Ltd (\"we\"), collects and uses your personal data when you visit eyemassager.co or buy from us. We are the controller of that data. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Questions or requests: email theteam@customersupport.care . What we collect Order and contact details you give us: your name, email address, phone number, delivery address, the items you order and any notes you add. Messages you send us through email, the contact form, the feedback form or the chat window. Payment information , which goes straight to our payment providers. We never see or store your full card number. Technical information such as your IP address, browser and device type, and security logs, collected by our website services and, where you allow it, analytics. Why we use it, and our legal basis To take, pack, deliver and support your order, including returns. This is needed to perform our contract with you. To keep order and payment records for tax and accounting. The law requires this. To keep the website secure and prevent fraud. This is in our legitimate interests. To understand how the website is used, through Google Analytics. We rely on your consent, which you can withdraw at any time. To send marketing emails, only where you have agreed. You can unsubscribe at any time. Cookies and analytics Essential browser storage keeps your basket and your cookie choice. Google Analytics runs under Google Consent Mode: in the UK, analytics and advertising storage stay switched off until you accept, and you can change your choice at any time through Cookie settings in the footer. Our cookie policy has the details. Who we share it with We share only what each service needs to do its job: payment providers (Stripe and PayPal), website hosting, our email service, the suppliers and couriers who fulfil and deliver your order, and the providers of our support form and chat window, and analytics. We do not sell your personal data. We may disclose information where the law requires it. Transfers outside the UK Our company and some of these providers are based outside the UK, so your data may be transferred there. Where that happens, UK data protection law requires appropriate safeguards to protect it. Contact us if you would like details of the safeguards that apply. How long we keep it We keep order records for as long as tax and accounting law requires. We keep messages and support records only as long as we need them to deal with your request and any follow-up. After that we delete or anonymise the data. Your rights You have the right to access the personal data we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive a copy in a portable format. Where we rely on consent, you can withdraw it at any time. This includes information from an earlier account, comment or purchase. To use any of these rights, email theteam@customersupport.care . We may need to confirm your identity first, and we will reply within one month. Complaints If you are unhappy with how we handle your data, please tell us first so we can try to fix it. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk .",
    "url": "https://eyemassager.co/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Eye Massager Company.",
    "content": "Terms and conditions Last updated 24 September 2026 The seller Eye Massager Company is a division of Caruso Consulting Co Ltd, Suite 11, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. United Kingdom administration: 50-60 Station Road, Cambridge, Cambridgeshire, CB1 2JH, UK. Prices and orders All storefront prices and checkout totals are in GBP. Check the item, quantity, contact details and delivery address before paying. The cart shows the total including any applicable delivery charge and discount. Payment and fulfilment Available payment methods appear at checkout. An order confirmation follows successful payment verification and recording. If confirmation does not arrive, contact us before paying again. Delivery, changes and returns Our shipping policy and returns policy explain estimates, charges and the voluntary return conditions. Those policies do not exclude consumer guarantees. Your rights Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable United Kingdom consumer protection laws. Please contact us first about a concern so we can help resolve it. Using the product Read the instructions supplied with the device and use it only as directed. Product information describes physical features and intended relaxation use, without a promised medical outcome. Using this website By browsing or ordering, you agree to these terms and the policies linked above. If you are under 18, use the store under the supervision of a parent or legal guardian. Do not upload malicious code, threaten others, publish unlawful material or infringe anyone’s rights. Website content Text, images, designs and other website material are available for personal shopping use. Commercial reuse, redistribution or adaptation requires our written permission unless applicable law permits it. We may restrict misuse of the site or refuse an unlawful order, subject to applicable law. Security and changes Keep any account credentials confidential and tell us promptly about suspected unauthorised access. These terms may be updated; the version and mandatory rights applying to an order remain relevant to that purchase.",
    "url": "https://eyemassager.co/terms-and-conditions/"
  }
}